TQM - Total Quality Merchandising

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TQM’s 3 Key Values

Flexibility

Your growing organisation needs someone who can adapt to your changing circumstances

As your organisation grows and products continue to change, you will need a service provider who can be flexible in their service offering and work with you to achieve the desired outcome. We pride ourselves on providing high quality service, which is tailored specifically for your needs.

This flexibility may include

Frequency of calls (fortnightly, monthly or other)
Number of stores to be called upon
Reporting requirements (frequency, contents and specific targets)

Flexibility also includes our commitment to getting it right, and getting our hands dirty. You can be assured that your service team will not be driven by the clock, but driven to achieve the best outcome available for your business.

Relationships

The integral importance of Grocery, Hardware Outlets etc and your service provider

Working with Retail Outlets and Your Key Customers

Your Company has invested greatly in building relationships with its Retail Partners and key Customers. TQM realises the importance of a strong relationship with your key customers and will continue to ensure that this is not affected.
For you this means a dedicated service team of merchandising professionals who are willing to ensure this strong relationship continues through all of your with these key customers. A team who possess the necessary experience and existing relationships at store level.

Working with TQM

Our down to earth, back to basics service approach is what you can expect when working with TQM. You can be assured of a close working relationship with Noel Woodbridge, Managing Director, who will ensure that you get a premium level of service from your merchandising team.
We characterise premium service by ensuring an accurate, efficient service that responds efficiently to your needs. There are many examples of the premium service TQM offer, these include short-turnaround times on special requests, immediate responses by the Managing Director for urgent issues and detailed review of reporting for accuracy.

Above all, we make it our business to deliver quality.

Communication and pro-activity

Telling you how it is and working together to create solutions

We pride ourselves on bringing things back to basics. Our strong desire to work with our Clients and communicate openly and often, is something you can come to expect from TQM.

Our commitment to communication is three-fold:

Regularity, honesty and openness
Direct contact with Managing Director
Tailored reporting – suitable for your needs

This commitment builds on our pride in our flexibility. You can choose the communication frequency, how you would like to interact with TQM and the level of reporting that will suit your needs. We will aim to work together in developing a co-ordinated relationship.

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